Virus Information

now browsing by category


Chronic Virus Problems and How to Stop Them for Good


Why do I keep getting viruses? Over and over? Why am I getting viruses and adware even though I have protection? In this article, we will talk about how to stop getting viruses on your system and how to maintain secure protection in the future.

 Why do I keep getting viruses?

There are 2 ways you can continue getting viruses after removal services have been performed and even though you have protection. The most common reason is that your system isn’t secure enough and you aren’t avoiding dangerous websites while you are online. Simply having Norton installed will not protect you when you are visiting dangerous websites. Dangerous websites include adult sites, pirating sites (like torrents and illegal streaming) and “free download” websites. You can read more about these dangerous sites at a previous blog covering where viruses come from.

The other reason – which is far less likely – is that your computer repairman or company isn’t removing the malware installed in your system thoroughly enough. While most companies do a great job at removing all threats, things can get overlooked. In addition to removing viruses, you also need to look for rootkits, which are intense viruses that imbed themselves deep into your system. Rootkits are designed to be hidden far away and often times their purpose is to reinstall malicious software and files once they’ve been removed or quarantined.

How can I get EVERYTHING removed?

Bring your system back to your local computer repair shop and have them do a full malware removal. Most businesses are equipped with the ability to remove rootkits, but if they aren’t, find someone who can and let them do the work. Also ensure all adware is removed from your browsers. (They should be doing this anyway)

Be aware, 99.9% of malware can be removed or quarantined without reinstalling Windows or reformatting your hard-drive – don’t let a PC repair shop tell you otherwise.

Now, how do I protect myself for good?

Everybody prefers different virus protection software, and their reasons are valid. The beauty of OUR software recommendation is that it works alongside your current anti-virus software. No removal of old software necessary!

We recommend Malwarebytes Pro. It’s $25 for a life-time license – meaning no yearly or monthly charges – and it doesn’t slow your PC down. You can learn more about Malwarebytes Pro here, but essentially, it’s great and it’s cheap

You can buy Malwarebytes Pro for only $25 for a lifetime license and you’ll never pay any more to keep your protection active.

You also should be using Google Chrome if you’re having chronic virus infections.

“The Action Plan”:

  1. Get your system cleaned out by a computer shop
  2. Get Malwarebytes Pro
  3. Get free anti-virus protection (like MSE)
  4. Get Google Chrome
  5. Stay away from malicious sites
  6. Email us any questions or post them below.

Where Do Viruses and Malware Come From?


Viruses and malware are becoming more prevalent, and most of the time it’s impossible to tell where they came from. In this article we will discuss where viruses, malware, adware and spyware usually come from, and maybe shed some light on how to reduce your exposure to these malicious programs.

The only way to make a connection between a piece of malware and where it came from is if the malware in displayed in your “Add/Remove Programs” list. (Most of the time they aren’t.) You can sort by installation date, and find out what programs were installed the same day. Otherwise, we can only offer suggestions on where we’ve found these malware threats, and how to avoid them.

First and foremost, get a good anti-malware and anti-virus program like Malwarebytes Pro and AVG, or even Microsoft Security Essentials. If you think you’ve got a virus already, you should call a local computer repair company to get it taken care of.

Risky Web Pages:

These websites CAN be safe, but typically have malicious intentions behind them, sometimes intentionally, and other times they can setup “traps” to get you to accept a download.

  • Illegal downloading site (like Torrents and free MP3 sites)
  • Illegal streaming sites (like trying to watch football on Thursdays)
  • Adult sites
  • Free game sites from non-reputable companies
    • Stick to popular game sites like Popcap or Nickelodeon

Really bad viruses, like the FBI virus – or other variations of ransomware – often come from these pages, as well, and can cause serious setbacks, cost you money for repairs, and even damage your personal data.

The Piggy-Back:

There’s lots of free software out there for download, but sometimes they can come “bundled” with other software that places ads, popups and other weird things on websites across the web. Coupon printers, media players, and file converters are common perpetrators of adware piggybacking.

Updates Needed… Again?

Sometimes malicious websites place fake pop-ups for programs you often use like Adobe Reader, Java, or Flash player saying you need to update them. Sometimes these notifications show up in the bottom-right hand of the screen, so it really looks like it’s from your computer. The truth is, the website has no idea whether you have an outdated version of any software, and they are just trying to get you click their link – giving them the access to your PC that they want.

Bottom line is to be vigilant, and avoid malicious pages. Check out our previous posts regarding internet browsers to get even more insight on internet security.

New Malware Targeting Small Businesses: CryptoLocker

The ransom from CryptoLocker

There’s a new virus out there that is directly targeting small businesses and organizations. It’s called CryptoLocker and its bark is just as bad as its bite – meaning everything it tells you is true.

What is CryptoLocker?

CryptoLocker is a piece of very harmful malware that works by essentially jumbling up the data for your personal files then demanding a ransom of $300 to “unjumble” them. By personal files, we mean any documents, videos, music, pictures, emails, etc… It even gives you a period of time you have to respond to the threat.

This virus WILL lock all our files – making them un-openable – and even with the virus removed from your PC, there is currently no way to unlock the files. The only way to recover is to restore your files from a backup.

How to protect yourself?

CryptoLocker comes through e-mail and targets businesses and organizations. The e-mail is usually sent from a reputable source and talks about a customer complaint your company has received, or a customer that is complaining about your service. The e-mail contains an attachment that, once opened or downloaded, takes over the computer and instantly encrypts your files.

At the moment, the only way to reverse the damage is to restore your data that’s been backed up – making it even more important to keep your entire system backed up.

Call a computer repair company to setup a backup of your PC that runs automatically; once a week or once a month. We offer computer repair in Temecula, and we can setup a backup, restore backups, and remove CryptoLocker.

Why do you think people make viruses? You have to be very smart to create and distribute them…


Outbreak: Ransomware Infections


The FBI virus has been around for quite a while now, and we’ve mastered the art of removing the virus without a chance of the infection returning. It’s a complicated process but there is news on the FBI virus and related malware: It’s getting worse.

With more and more ransomware infections coming through our door, we are noticing that they are becoming more and more difficult to clean. Our normal quarantine and removal methods are getting overtaken and backdoor removal methods are being thwarted.

Fear not, though… We haven’t met an infection we couldn’t cure, and that means curing the virus without touching your software or data. These new infections are no different… If you do come down with an infected system, give us a call and we’ll get you back up and running in no time!

Bottom Line:

Protect yourself! Get Anti-Virus software, preferably AVG, and keep it updated. We also recommend running Malwarebytes every 2 weeks (or more, depending on your PC usage) and keeping it updated, as well. Don’t use Internet Explorer or Firefox, either… use Chrome. It’s VERY safe and fast.

Be careful of malicious sites, also. For example, make sure when your clicking a link in an email, it’s to a reputable page, and watch out for pseudo-sites.

e.g. vs

Notice the first address is not legitimate, and tricksters often hide their web addresses like this.

How to Browse the Internet Securely


In this article, we’ll talk about how to browse the internet securely and protect yourself from online threats in the most efficient way possible. As a company who does computer repair in Temecula, CA, we’ve found some of the best ways to safeguard your system.

In today’s age of viruses, malware, identity theft, ad-ware  and spyware, it’s more important than ever to maintain a secure system, especially while browsing the internet.


Seems obvious, but you’d be surprised at how many people bring us computers with bad viruses because they didn’t have virus protection. The first thing you should install on your new computer is anti-virus software. There are great free anti-virus programs out there that offer top-of-the-line protection.

A Safer Browser

Your browser has a lot to do with security, from maintaining an updated list of malicious websites, to automatically scanning downloads for viruses. We recommend Google Chrome as a web browser because it is fast, secure and reliable. Internet Explorer really can’t compete, and as has fallen behind even faster in recent years.


Google Chrome Webpage Blocker

The image above is exactly what you would see if you accidentally sent your browser to a malicious site. Chrome has a database that blocks any site if it’s reported as being malicious.

If your accustomed to Mozilla Firefox, like many PC users, Chrome is very similar in design and usability. If you don’t feel comfortable using Chrome, Firefox is still a strong alternative.

Removing Those TOOLBARS

toolbarsToolbars on your browser may seem helpful, and some actually are, but many are completely malicious. They often get installed with other programs and piggy-back onto your system without you even realizing it. If you like using a toolbar, we recommend the toolbar that comes with AVG Anti-Virus because it doesn’t slow you down, and also helps to keep you safe online.

If you have toolbars you want to remove, you should first uninstall them from your system through “Add/Remove Programs” then make sure they are uninstalled from your browser by finding your browser’s add-on settings and removing them.

Read What Your Installing

This could be one of the most important topics to touch on. We know it’s customary to quickly click “Next” and “Agree” over and over when installing a program until the installation starts. You should always brush over the page you are agreeing to because some programs piggy-back other unwanted programs that can compromise security, add unwanted browser toolbars, and even slow your computer down.

Have you ever asked yourself: “When did I install this?”

It probably got installed WITH something else you actually wanted, and you didn’t realize it was being installed. Often times, programs called “Downloaders” are the culprits of these unwanted installations.


Overall, being aware and vigilant will keep you secure, but should you ever have issues, call a local computer repair company and they can help you out.

In our next post, we will talk about shopping securely online.

Best Free Anti-Virus Software


What is the best anti-virus program? What anti-virus do you recommend? Which do you not recommend? We get these questions many times per week.

As a local computer repair company, we’ve run across many anti-virus programs, most of which claim to be free. Most of our customers prefer free software but most think they will get a less secure anti-virus program if they don’t commit to a monthly or yearly subscription. This is not true.

The only truly free anti-virus program we trust to protect our customers and even our own PCs is AVG Free. AVG Free has never let a threat get past on our systems, and has corrected virus disasters where Avanti, Avast and even Norton have failed. AVG uses little resources while running, the scans are fast, and the extra tools are invaluable.

A good anti-virus program can keep your computer up to speed and can protect you from even the most deadly viruses out there. AVG Free protects from spyware, malware, adware, and of course viruses.

Keep in mind we have no affiliation or commission agreement with AVG – this is not a biased advertisement. We honestly have been using AVG for years and have NEVER had an issue with it.

So to answer the question of “What is the best free anti-virus?”. The answer is AVG Free.

Viruses on Your Smartphone or Tablet


As a popular Temecula computer repair company, we’ve had some customers who use smartphones and tablets ask us about using Anti-Virus on their mobile devices. If a device is connected to the internet, there is a risk for viruses, spyware, and malware. The threat may not be as prevalent as it is for PCs, but it’s only a matter of time before thieves and hackers develop programs that could wipe out your phone or steal personal information.

According to a Land of Droid blog, cyber thieves are even starting to hide malicious software that automatically sends text messages to contacts in your phone, similar to the spam emails that are so prevalent nowadays.

It is important to protect yourself and your mobile device, and we recommend doing so with AVG Mobile Anti-Virus. This FREE app can be found in the Google Play store and also the App Store. The app runs seamlessly and you won’t even notice it’s there. It actively protects your device from downloaded threats by scanning downloads and text messages and also allows you to manually scan your device for malware.

It also includes an invaluable tool – the lost phone GPS tracking and remote locking feature. This FREE feature gives you the ability to remotely lock down your tablet or smartphone and enable GPS tracking in the case of a lost or stolen device.

We give the AVG Mobile Anti-Virus App 5 Stars, and we even use it on our mobile devices!

We also recommend AVG Free for your PC security needs.

A Scary New Virus: The FBI Virus

FBI Virus

Viruses are already hard enough to dodge while downloading e-mail attachments or even downloading things off the Internet, which is why this new “FBI Virus”, or Reveton virus, is so scary. Unlike most viruses, the FBI Virus can infect itself in your system without you even downloading anything or opening any email. It can be picked up by simply visiting a page.

As with any computer or laptop issue, if you are unfortunate enough to obtain a virus or malware, remember our computer repair services can help you get back up and running in very little time for very little money.

What the FBI Virus Does:

Once infected, this virus works by freezing your system and displaying a warning message than cannot be closed. You will be unable to use your system as most victims report their systems being completely locked-up.

The FBI virus will proceed to tell you that your I.P. address has been flagged as being in violation of one or more (explicit) federal laws that you must pay fines for in order to be exonerated. Generally, it asks for $200 through PayPal or MoneyPak.

What to Look Out For:

Most viruses want something from you, whether it’s personal information or money. The FBI or Reveton virus looks like it just wants your money, which is actually the good news, believe it or not. The reason why is that you know immediately if your computer has been infected and you can shut-down your system before anything further happens.

As with most viruses, stay away from weird websites that don’t carry any reputation, and don’t download illegal videos, music, or files from any websites, as viruses are often carried in these downloaded files and also on their respective websites.

If You Think You Have the FBI Virus:

To prevent further harm to your system, and possible identity theft, if your system ever gets infected with any type of virus, you should immediately save your files if possible and turn off your system until a local computer repair company can look at your system.

In order to maintain a safe computing environment, you should perform full system virus scans often, as well as have background virus protection running at all times. Also, try not to download files unless it’s from a verified reliable source.